Last updated: 2025
We want you to be completely satisfied with your learning experience at Cleanerhouseia. This policy outlines our approach to refunds and cancellations for our 3D modeling courses.
We offer a 14-day satisfaction guarantee on all 3D modeling course purchases. If you're not satisfied with your course, you may request a full refund within 14 days of your initial purchase date, provided you meet the following conditions:
• You have accessed less than 25% of the course content
• You have not downloaded more than 3 project files or resources
• You have not completed more than 5 lessons
• You submit your refund request through our official channels
This guarantee ensures you can explore the course quality while protecting the value of our comprehensive educational materials.
To request a refund for a course purchase, please follow these steps:
Send a refund request to our support team via:
• Email: info@cleanerhouseia.world
• Phone: +1 (407) 555-8327 (Monday-Friday, 9:00-17:00 GMT)
Include the following in your refund request:
• Your full name and registered email address
• Course name and purchase date
• Order or transaction number
• Brief explanation of why you're requesting a refund
We will review your request within 2-3 business days and notify you of the decision. If approved, refunds are processed within 5-7 business days and will appear on your original payment method within 10-14 business days, depending on your bank or card issuer.
Refunds will not be provided in the following circumstances:
• Requests made after the 14-day guarantee period has expired
• Course completion exceeds 25% of total content
• Excessive downloading of course materials or project files
• Certificate of completion has been issued
• Course access purchased during a promotional discount period (unless defective)
• Technical issues caused by the student's equipment or internet connection
• Change of mind after completing a significant portion of the course
If you have a subscription or membership plan:
You may cancel your monthly subscription at any time through your account settings or by contacting support. Cancellations take effect at the end of your current billing cycle. No partial refunds are provided for the current month.
Annual subscriptions may be cancelled within 14 days of initial purchase for a full refund. After 14 days, cancellations take effect at the end of the annual term, with no partial refunds provided for unused months.
We continuously update and improve our 3D modeling courses to reflect industry developments. While we strive to enhance content quality:
• Course updates and improvements do not qualify for refunds
• Students with active access receive all updates at no additional cost
• Substantial changes to course curriculum will be communicated in advance
• If core course content is removed or fundamentally altered, we will work with affected students individually
If you experience technical difficulties accessing course materials:
If technical problems are caused by our platform (server outages, broken video players, inaccessible content), we will:
• Work promptly to resolve the issue
• Extend your access period to compensate for downtime
• Consider refund requests if issues persist beyond reasonable timeframes
We are not responsible for issues caused by:
• Your internet connection or service provider
• Your device specifications or compatibility
• Your software installation or configuration
• Third-party software or browser extensions
Our support team will help troubleshoot these issues, but they do not qualify for refunds.
We understand that unexpected situations may arise. In cases of serious illness, family emergencies, or other exceptional circumstances that prevent course completion, please contact us directly. We evaluate these situations on a case-by-case basis and may offer:
• Extended access to course materials
• Course credit for future enrollment
• Partial refunds in truly exceptional situations
• Alternative solutions that support your learning goals
The following items and services are non-refundable:
• Individual tutoring or mentorship sessions (after they've occurred)
• Physical materials or merchandise shipped to you
• Third-party software licenses purchased through our platform
• Certification fees and exam costs
• Custom course modifications or special requests
Once your refund is approved:
• You will receive a confirmation email
• Course access will be revoked immediately
• Downloaded materials must be deleted (honor system)
• Refunds are processed to your original payment method
• Processing typically takes 5-7 business days
• Bank processing times may vary (typically 10-14 days total)
This policy does not affect your statutory rights under UK consumer protection law, including the Consumer Rights Act 2015. You have the right to:
• Receive digital content that matches its description
• Receive content of satisfactory quality
• Request a refund if content is faulty
• Seek redress if we breach our contract with you
We reserve the right to modify this Return Policy at any time. Changes will be posted on this page with an updated revision date. Material changes will be communicated to active students via email. Your continued use of our services after changes constitutes acceptance of the updated policy.
If you have questions about this Return Policy or need assistance with a refund request, please contact us:
Email: info@cleanerhouseia.world
Phone: +1 (407) 555-8327
Address: 1850 Lakeview Drive, Orlando, FL 32801
Hours: Monday-Friday, 9:00-17:00 GMT
While we have clear policies, we genuinely care about your learning journey. If you're struggling with a course or considering a refund, please reach out first. Our team is here to help troubleshoot issues, answer questions, and ensure you get maximum value from your investment in 3D modeling education.